Refund policy

At Thelightcandleco we aim to provide you with outstanding customer service, We want you to be happy with your purchase and to proudly share and recommend your experience. We will always do our best to make sure the correct order is received, however, if any problems do occur, please contact sales@thelightcandle.co.uk for any refund or return concerns before you begin the returns process.

For a refund to be processed, we will need your item to be sent back to us. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Claims for faulty items made after 14 days have passed will be processed at our

discretion.